汇丰银行上海分行浦东支行招聘

2008-06-03 来自 经世济国

Positions：Personal Relationship Assistant、Teller(Full time)

Personal Relationship Assistant

Job Duties:

To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO’s voice mail.
To make sure HP gift redemption mechanics works smoothly
To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied.
To back up PRO who is on leave or during lunchtime.

Job Requirements:

Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
Good communication and selling skills
Good understanding of Personal Financial Services products / services
Good spoken & written English
Well organized
Nice personality and presentable appearance

Teller

Job Duties:

    To provide efficient counter service by performing skillfully, promptly and accurately for all counter transactions; and by handling customer enquiries professionally and solving their problems to their satisfaction
    To provide back-office support by performing account maintenance and other required duties
    To support branch service and sales strategies in cross-selling and proactively referring potential customers to Customer Service Officers and Personal Relationship Managers

Job Requirements:

    University degree
    Good spoken English
    Clear and logical mind
    Good at mathematics
    One years work experience or above, preferably customer-facing nature
    Strong service mind-set and sense of responsibility

Please sent your resume to the email address:
jingwang@hsbc.com.cn

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