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西门子2009实习生招聘
2008-10-15 来自 chinahr
西门子IT解决方案和服务集团实习生项目
西门子IT解决方案和服务集团隶属西门子（中国）有限公司,同时也是全球西门子IT解决方案和服务集团的一部分。SIS中国总部坐落于北京及南京，共设有十个办公地点，拥有超过 500名员工，为中国和外蒙古60多个地区、逾12000名用户提供IT服务。
西门子IT解决方案和服务集团帮助用户更加有效的完成业务运营，使其能够长期应对不断出现的商业挑战。 该集团拥有全面的专业知识及跨行业领域的技术，具有广泛的客户整合方案,包括咨询、系统集成、软件工程、技术支持中心、客户端服务、网络服务、数据中心服务、应用程序管理及基础设施服务。西门子IT解决方案和服务集团和其他业务部门一起, 利用西门子资源为客户提供全套的增值服务。
你想了解更多关于西门子IT解决方案和服务集团的信息吗？请访问我们的网站http://cn.siemens.com/cms/cn/English/IT-Solutions/home/Pages/Default.aspx
Introduction of SIS Service Desk
SIS Service Desk provides comprehensive IT services available to support users in their daily business. With IT services provided, customers can improve their work efficiency, enhance security for IT applications, and reduce costs for growing their business.
Helpdesk Services
Our Helpdesk provides a vital day-to-day contact point for all customers and users. Our prime target is the quick solving of incidents and the continuous improvement of IT services and user satisfaction.
-Remotely access users’ computer
-Trouble-shooting of PC client and network
-Resolves faults with the help of solutions or workarounds provided by a Knowledge Management System or -using remote support and diagnostic tools
-Advises customer of identified/developed solution or workaround
-Forwards incidents/ faults that have not been processed to subsequent support levels.
VIP & On-site Support Services
For more complicated problems, our VIP & on-site engineers will provide further help.
-Provides 2nd level support to end users and internal co-workers
-Provide VIP support & internal technical support
-Research technical problems escalated internally from Helpdesk and find workaround or final solution
-Escalate technical problems which cannot be solved internally in Helpdesk according to problem management process
-Organize regular technical share meetings
-Project implementation & coordination
-Internal knowledge database maintenance
西门子IT解决方案和服务集团实习生项目
Do you want to gain a deep insight into the work of a world leading IT company?
Do you want to put your knowledge learned in university into practice?
Do you want to be a member of the big Siemens Family?
Service Desk Group of Siemens IT Solutions & Services is now offering training and exciting practice opportunities to committed individuals via SIS Internship Program.
Target group
Students of 2009 Bachelor graduate
Major
Computer Science/Information Management
Language Skills
Good command of oral and written English
Soft Skills & Capabilities
Learning
Communication Skill
Team Player
Analytics
Customer Focus
Result and Quality Orientation
Program Contents & Features
-Pre-designed training about SIS Service Desk business & IT expertise
-On-job training of daily work across different teams(helpdesk team & delivery center) within SIS Service Desk
-Practice and work with SIS Service Desk colleagues
-One to one mentor coaching
-Periodic review and evaluation of training results and individual qualification
We’ll communicate more detailed information about this program with you face to face if your resume is passed in the initial selection.
If you are interested, don't miss out the opportunity to exert your talent in Siemens IT Solutions and Services and have the fun of working with us!
申请：http://campus.chinahr.com/2009/pages/siemens/jobs.asp?is_pop=1&sel_dept=111811000017
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