德电（中国）信息通信集成系统有限公司招聘

2007-06-30 来自 北京大学

德电（中国）信息通信集成系统有限公司招聘实习生及08年毕业生

德电（中国）信息通信集成系统有限公司 T-Systems P.R. China Ltd.

T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized and large companies all the way up to multinational corporations and public institutions. The company has 52,000 employees in over 20 countries worldwide and posted revenues of nearly €12.9 billion in 2005.

On March 2006, T-Systems acquired the international IT service provider gedas, which will reinforce T-Systems' market position as a provider of ICT services to the automotive industry at strategic international locations.

For more details, please visit: www.t-systems.com

公司行业： IT服务/多领域经营通讯（设备/运营/增值服务）
公司类型：外商独资
公司规模： 500-999人

职位类别：计算机软、硬件/互联网/IT
工作地点：北京发布日期：2007-06-27
工作经验：不限最低学历：本科
职位月薪：面议工作性质：实习
招聘人数：10人管理经验：否

联系方式：

本公司提供平等雇用机会和国际化的工作平台，有意者请将中英文简历，联系方式，期待薪资等寄至北京市朝阳区东三环北路霞光里18号佳程广场B座10层B/C单元邮编：100027 请勿来电来访
或者
发电子邮件至： chinahr@t-systems.com
（请在标题中使用以下格式“Service Desk Intern-学校-专业-学历-预计毕业年月”)

职位描述/要求：
Main Responsibilities:

1. Provide service/technical support to customer via phone in the manner of polite and professional way.

2. Handle customer request/incident base on project requirement and support process.

3. Trouble shooting and resolve customer problem at 1st level.

4. Correct and in time escalation base on support flow and tracking the ticket until the case closed.

5. Record and update ticket information in time.

6. Generate report per team leader’s instruction

7. Can take night-shift while the business need;

Requirements:

Good knowledge of MS OS/Office application, network, basic develop language;

Good communication skill, can hold passionate and patient attitude to serve customers;

Strong sense of responsibility for work;

Be willing to learn and also a quick learner ;

Good team work spirit;

Related IT Certification is plus (MCSE, NNCA, etc)
The intern should guarantee a six-month internship at least.

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*小提示：本信息由JobYoo聚合自北京大学，通过原文可了解更多信息；本信息仅供参考，请自辨真伪，并请注意有些招聘信息可能只针对信息来源院校的学生。

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